PMCS will continue to be open for business to ensure that you receive the support and service you need to stay functional in this difficult time. We understand that this event is unprecedented and we will do all that we can to ensure that your business is safe and fully operational in the trials of the coming weeks and months.
In an effort to keep our employees and customers safe our office will be taking calls and our technicians will be taking tickets remotely. We will be as available to you as we ever are, and reachable via phone and email during standard PMCS business from 8:00 AM to 5:30 PM.
Our Office location will remain open during normal business hours with minimal staff. We will only accept office visits by appointment, but we will still be taking in and repairing hardware and offering pick-up appointments for any devices we’ve repaired or hardware that you may have ordered through us.
For the health and safety of our customers and staff we will minimize onsite-visits and will only make on-site calls on an emergency basis.
We do ask that whether it is an emergency visit to your site or a walk-in appointment to drop off hardware that social distancing is observed to keep our employees safe.
If your office is not yet set up to work remotely we stridently recommend that you contact us to discuss your options to keep your business running smoothly and safely. We’ve been helping our customers to maintain remote offices for over a decade and are experts in maintaining professional, efficient remote work environments.
Please understand that while we are deeply invested in ensuring that your business stays functional that this crisis has had a significant global impact on the availability of the technological solutions we rely on. Please be prepared for delayed delivery and extended wait times on new orders of computers, firewalls, and other IT infrastructure.
In addition we urge you to be cautious and circumspect as you interact with new technologies and applications – many scammers are already attempting to capitalize on this tremendous human tragedy by injecting malware into COVID-19 tracking apps and sending targeted phishing attacks preying on people’s fears. If you are uncertain about an app or believe that you are being scammed please contact PMCS so that we can help you maintain your security.
We thank you for your business and your patience, and we are here to support all your computer needs.
Wish you the best of health through this trying time.